What the Chat Assistant is
The Chat Assistant is your AITWIRE AI Agent on your website. It answers customer questions, drives sales, and improves from every conversation — grounded in your machine-readable data so it never makes things up.
Surfaces
- Public widget — answers customer questions and completes sales on your site.
- Dashboard advisor — contextual guidance while you work inside AITWIRE.
- Conversation intelligence — quality scoring, gap detection, and hallucination detection.
Install
1. Install Chat Assistant from the App Store. 2. Configure appearance and behavior at Dashboard > Apps > Chat Assistant. 3. Add the embed script before the closing body tag on your site. 4. Verify your domain at Settings > Domains.
Troubleshooting
- Widget not showing — confirm the domain is verified and the widget toggle is on.
- Content Security Policy — add chat-assistant.aitwire.com to your script-src and connect-src directives.
- Ad blockers — test in an incognito window.